Customer Service
return to section: About Chesapeake Light Craft

How To Reach us: 

We work really hard to be responsive and easy to reach.

You can call us at 410 267 0137 from 9am to 5pm, Eastern Standard Time, Monday through Friday, and 9am to 1pm on Saturdays.  You can fax us anytime at 410 267 5689.

Email is a great way to get ahold of us.  We try to answer email seven days a week, and within 24 hours, although response times will vary.  If your email account issues challenges (eg. Earthlink) or filters aggressively, you might not get a response or order updates from us.  We respond to ALL emails, so if you don't hear from us, there might have been a typo in your email address or our response was filtered.

• For technical questions about boats or boatbuilding, click here.
• To inquire about an order you've placed, click here.
• Would you like a print catalog?  Request one here.
• Planning to attend one of our demos in Annapolis or elswhere?  Please RSVP here.

We have a store and showroom, too!  Love to see you here in Annapolis if you can make it.  At the store you can order and pick up boat kits and accessories, talk to staff, and see the boatbuilding shops.  Click here for directions.

Shipping Info At a Glance:

Boat Kits:  We inventory between 50 and 100 boat kits.  If we have your kit in stock, we'll ship it immediately, within a day or two.  If not, turnaround may take as much as ten days during busy periods while our craftsmen assemble and pack your kit.  Whether you place your kit order online or on the phone, you will receive an email with a shipping date, and updates if it changes.  You'll also get an email with tracking information when your kit ships.  Kits are shipped air freight and will take 2-3 days to arrive at your door, depending upon where you live.

Accessories and other items will be shipped the next business day if possible.  We'll use UPS or USPS for shipping on most of those items.  Overnight or faster shipping options are available;  just ask!

Here's an overview of our shipping costs.

CLC's Privacy Policy: We recognize the importance of protecting the privacy of personal identifiying information about you as a user of our website. This website does not collect/record personal identifying information about users except for that information that you provide voluntarily to us. A user's personal identifying information is always treated with the strictest confidence by CLC.

We will NEVER share or sell this information or share it with any third parties.